The guarantee: full terms

The 12-week program, this batch. Plain English. These are the same conditions as the checklist on the waiting-list page.

G1. Who can claim. A buyer who: (a) paid the seat in full (both installments, where used); (b) did not take the 7-day refund; (c) stayed in the program for all 12 weeks (a medical pause under G10 is allowed); (d) sells a service or product where a person closes the sale. Online stores and checkout-only businesses are not covered.

G2. What we measure: new-client sales. Money actually received, before any costs (ad spend, tools and staff are not deducted), from new clients: people or businesses who bought for the first time during weeks 1–12, counting payments received up to 30 days after week 12 on deals logged in weeks 1–12. Existing client = anyone who paid the business in the 12 months before the start date, as listed on the onboarding form (C1) with their last payment date. A listed name makes a weeks 1–12 sale "existing" only if a payment record from those 12 months backs it; otherwise the sale counts as new. Unpaid invoices do not count either way. Money refunded to a new client is subtracted.

• Floor: new-client sales are at least the total of every "won" outcome in the C9 log at its logged amount, except a sale the buyer shows was cancelled, or was still unpaid 30 days after week 12 despite a written reminder to the client.
• Check: the buyer allows us to contact any lead or client in the log to confirm.
• A sale found later that was left out of the claim means the payout is repaid and the claim is void.

G3. The trigger (the bar). The buyer qualifies when new-client sales (G2) are less than the bar, and C1–C10 are all met.

• The bar = what the buyer paid for the seat (the Rs 5,000 pre-booking included) + their ad spend in weeks 5–12.
• Ad spend is taken from the Meta billing export, capped at the weekly budget in the signed week-1 plan × 8 weeks. Spend above the plan does not raise the bar, so nobody can push the bar up by overspending.
• The ad spend only raises the bar; it is never refunded. The refund (G7) is always what was paid for the seat.

G4. The conditions. These are the page checklist, with the record for each. The calendar, assignment templates, ads checklist, follow-up messages and lead-sheet format are handed over at onboarding and frozen; nothing added later can become a condition.

The weekly ad budget (C7).

• Prajwal sets each buyer's weekly ad budget in the week-1 plan, based on their market and price.
• The buyer signs it in the onboarding record. It cannot be changed afterwards, by either side.
• Floor for a local Nepal market: Rs 2,000 a week, so Rs 16,000 across weeks 5–12. A buyer selling abroad gets a higher figure set the same way. The floor is on the page, so the minimum is known before buying.
• The plan is sent by day 5, inside the 7-day refund window, so a buyer who won't accept the budget can still take the 7-day refund.
• The buyer signs the plan by day 7. If he has not sent it by day 5, the budget is the floor and needs no signature. A buyer who does not sign a plan he did send has no C7, and so no guarantee.

A condition missed because of us (a session we cancelled, a module released late, or a C5 reply later than 2 working days, in which case it counts as approved) counts as met.

G5. Evidence. The tracker; the CRM or lead-sheet export; the Ads Manager export and billing receipts; the content links; and the business's payment records for weeks 1–12 plus 30 days (bank, eSewa, Khalti; a cash book only together with the C9 log floor in G2).

G6. The decision.

• We ask for anything missing within 5 working days; otherwise the evidence counts as complete.
• A written decision within 14 days of complete evidence lists C1–C10 as met or not met, each with its record.
• The buyer may point to a record within 7 days; we answer within 7 days.
• If still disputed, the record goes to a neutral reviewer: a chartered accountant agreed by both of us in writing whose reading of the records is final between us before any court; the reviewer decides within 14 days.
• Payment follows within 30 days of any approval, including one after review.
• Longest path: 14 days to claim + 7 (5 working days) + 14 + 7 + 7 + 14 review + 30 to pay = about 93 days after week 12.

G7. What the buyer gets. Two things:

1. A full refund of what they actually paid for the seat (1×, the pre-booking included; TDS withheld by the buyer counts as paid): Rs 90,000, Rs 1,00,000, Rs 1,20,000 or Rs 3,00,000. Paid within 30 days of approval by bank transfer to an account in the buyer's or the business's name. Ad spend and tool costs are not refunded. Bonuses already delivered are not charged back.
2. Free training until the trigger is reached: a free place in the live sessions and group of the next batches, starting with the next batch that begins after approval, until their new-client sales since week 1 reach the bar (G3). This is counted as in G2: "new client" means a first-time buyer at any point from week 1 to the end of the free training, and G2's existing-client, floor and contact rules all apply. It lasts for up to 2 more batches or 24 weeks from the start of the free training, whichever ends first.

• The free place does not use one of the next batch's paid seats and carries no bonuses.
• The weekly numbers (C4) are still sent, so the end point can be read from the record.
• Missing more than 4 of a batch's live sessions without notice ends the free training early.
• If no batch starts within 60 days of approval, he holds the same live sessions (twice a week, 90 minutes) for the free-training group until a batch starts or the cap is reached.

G8. What ends the guarantee. A condition not met; leaving the program; an installment unpaid; the business closing, being sold or stopping taking new clients (shown by a public or written notice that it is not taking new clients) during the 12 weeks; the 7-day refund already taken; sharing program materials outside the program; refusing the G2 contact check; a sale left out of the claim (any refund is repaid); any false or altered record (this also ends the program place, with no refund). Winning no clients is never a reason to end it; that is the case it exists to pay.

G9. Once per seat. One claim per seat. On the refund, any bonus not yet delivered and the founding testimonial duty both lapse. After the free training ends (G7.2), nothing else is owed either way.

G10. Things outside anyone's control.

• Closed dates (see the rules at the end) and his absence move the 12 weeks and every deadline day for day.
• If he is out more than 10 working days and the buyer chooses the pro-rata refund (see the rules at the end) instead of the extension, that refund replaces this guarantee.
• Buyer's illness: one pause of up to 14 days, backed by a doctor's note. Inside the pause, sessions, assignments and weekly numbers are excused (the recordings are watched after); C2 becomes 20 minus the sessions excused, out of 24 minus the sessions excused; C7 and C8 weeks inside the pause are excused; the 12-week window moves day for day for C10 and G2.
• Meta disables the ad account: C7 still applies. The buyer runs the same spend from another account within 7 days, and the lost days are added to week 12.
• Death or permanent incapacity: the buyer's estate gets back what was paid (1×). If Prajwal cannot continue (out for more than 30 working days in total), every buyer gets back what they paid (1×); an absence of 11–30 working days follows the rules at the end (extension, or a pro-rata refund that replaces this guarantee).

The rules referred to above

• Working day = Sunday to Friday, excluding Nepal Government public holidays and the closed festival dates published on the page (for 2026: our office is closed 11–25 October for Dashain and 8–12 November for Tihar; the Nepal Government's public holidays for 2083 BS, published in the Nepal Gazette on 18 Falgun 2082, are Ghatasthapana on 11 October, Dashain 17–23 October and Tihar 8–12 November). A fixed session or deadline that falls on a closed date is added after the end date, and the end date moves day for day.
• If he is out: Illness or travel: the session or deadline moves, or the engagement extends by the days lost. After more than 10 working days out, the client chooses: extend, or a pro-rata refund of what is undelivered.
• Pro rata means: Sessions: price ÷ number of sessions, per undelivered session.

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